Home/FAQ
Frequently Asked Questions
Answers to the questions we hear most often. If you don’t see what you need, call (469) 617-1006 or email support@dfwblacklimo.com.
How is pricing calculated?
We offer flat airport-transfer and point-to-point rates determined by vehicle type and established zone pairs, starting at $85 for a sedan and $120 for our Chevrolet Suburban. Hourly rates are also available and vary by vehicle type and drive time. Exact quotes are available online or by calling (469) 617-1006.
What areas do you serve?
We cover the full Dallas–Fort Worth Metroplex, including DFW International Airport and Dallas Love Field, plus Dallas, Fort Worth, Frisco, Plano, Irving, Coppell, Carrollton, Arlington, Grapevine, Southlake, McKinney, and Denton, Collin, Rockwall, Ellis and Wise counties. See our full coverage guide or call if your location isn’t listed.
Do you offer wheelchair-accessible vehicles?
Yes. Wheelchair-accessible vehicles are available on request. Please tell us when you book so we can assign the right vehicle.
Do you offer hourly or as-directed service?
Yes. Hourly and as-directed service places a chauffeur and vehicle at your disposal for a block of time, useful for multi-stop days, roadshows and events, priced separately from point-to-point flat rates.
Do you offer corporate accounts?
Yes. Companies can consolidate billing across regular transfers, and a rewards programme is available for travel coordinators and frequent travellers.
Are your chauffeurs licensed and background-checked?
Yes. Every chauffeur is fully licensed, trained, and cleared through comprehensive background and drug screening, operating under a strict drug- and alcohol-free workplace policy.
What happens if my flight is delayed?
We track your flight in real time and adjust your pickup automatically at no extra charge, so a delay does not mean rebooking or an empty curb.
What amenities are included?
Complimentary bottled water and Wi-Fi come standard in every vehicle.
What is your zero-tolerance policy?
We maintain a drug-free and alcohol-free working environment. Employees are prohibited from unlawfully consuming, distributing, possessing, selling, or using controlled substances while on duty, and may not be under the influence of any controlled substance while at work, on company premises, or engaged in company business. Prescription and over-the-counter medications taken as prescribed are an exception.
How do I report a claim to the City of Dallas?
To report a claim to the City of Dallas, call 311.
What is the tree-planting commitment?
We plant a tree for every booking taken — a small offset against the miles we drive, and part of how we think about running a transport business responsibly.
How do I book?
Reserve online at book.dfwblacklimo.com in under two minutes, or call (469) 617-1006 to speak with a live dispatcher any time, 24 hours a day.
Still have questions?
Talk to a dispatcher.
Available 24 hours a day, seven days a week.